PayXpert - User documentation
POS terminals
These FAQs include answers to common doubts about the PayXpress POS device, software, and other.
- My device
- My payment terminal is no longer accepting payments, what should I do?
- How do I turn off/restart the device?
- How do I connect the POS terminal to Wi-Fi?
- What happens if I lose my network connection?
- If I lose my WiFi connection, will the terminal switch to mobile data?
- How can I choose a Fixed IP over a Wifi Connection?
- My keyboard is not configured correctly, what do I have to do?
- How do I change the language of my POS device?
- My language is not available, how do I add a new one?
- How do I load paper?
- Where is the serial number of my device?
- How do I insert a SIM card?
- Do I need to update the Payxpress application?
- How do I use my Castles device?
- How do I send the logs requested by Support?
- My POS transactions
- How to verify that telecollection has been completed
- The transaction is not visible in the Transactions' journal, what should I do?
- What is the payment limit for Alipay and WeChat Pay?
- Can I accept restaurant tickets with my terminal?
- Can I consult my past transactions?
- How do I filter my Transactions journal?
- My terminal does not allow me to accept payments, what do I have to do?
- How can I use the Offline mode?
- What is the difference between the Merchant PIN and the Admin PIN?
- I forgot my Merchant PIN, what do i need to do?
- I forgot my Admin PIN, what do i need to do?
- Do I need to trigger the Telecollection?
- How much time until my payment arrives in my account?
- Ordering and shipping
- Should I buy a terminal or rent a terminal?
- What documents are required to accept in-store payments?
- Do I have to pay anything if I do not use the terminal?
- What are the terminals proposed by PayXpert?
- How can I order a Terminal?
- I have already a terminal and I want to order a new one, what do I have to do?
- Can I order a terminal if I am based in Dom-Tom (Outre-Mer)?
- I have not received my order but it is marked as delivered
- Payxpress APM app
- What are the acceptance channels?
- What is the minimum transaction amount?
- What is the QR code display timeout on the payment terminal?
- Are there payment limits?
- What are the accepted currencies?
- What are the payout currencies?
- How frequently are merchants paid?
- Is there a minimum payout amount?
- Are refunds allowed?
- Are there any fees associated with refunds?
- Is a chargeback possible?
- What is the pricing model?
- Is there a tool for monitoring merchant activity?
- Can an account be closed?
- Can a merchant whose account has been closed open a new one?
- How long does it take to open a merchant account?
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