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Customer enters an incorrect password (WeChat Pay and Alipay)

PayXpert - User documentation

Customer enters an incorrect password (WeChat Pay and Alipay)

Owned by Technical Writer
Last updated: Feb 24, 2025
1 min read

Problem

The customer has entered an incorrect password.

Solution

Here is what to do:

  1. Press clear.

  2. Enter the amount again.

  3. Have the customer re-enter the password.

The customer’s WeChat Pay/Alipay account will lock for 10 minutes after 5 failed password attempts.

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