The Reversals section provides an overview of transactions that have been reversed or returned. For credit and debit card payments, it includes transactions that have received a Visa Rapid Dispute Resolution (RDR) notification - an automated system developed by Visa to resolve disputed transactions before they escalate into formal chargebacks. For cheque processing, this section displays any cheques that have been returned or reversed by the bank.

Similar to chargebacks, the Reversals tab is provided for reference purposes only.

The Reversals section displays only the reversals relevant to the types of payments processed. For card payments, it will include RDR notifications, while for cheque payments, it will display reversed cheques. If both payment types are processed, the section will include both RDRs and cheque reversals.

Visa Rapid Dispute Resolution (RDR) for card payments

Visa Rapid Dispute Resolution (RDR) is an automated system developed by Visa to resolve disputed card transactions before they escalate into formal chargebacks. It allows eligible disputes to be addressed quickly by evaluating the transaction against merchant-defined rules and, if appropriate, issuing a refund automatically. This helps merchants reduce chargeback volumes, avoid related fees, and manage disputes more efficiently.

For merchants enrolled in Visa RDR solutions, transactions that have received an RDR notification can be viewed in the Reversals section.

RDR transactions can be viewed by selecting Reversals under the Risk tab:

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RDRs from the last 30 days are shown by default. More information can be viewed by clicking on the View button in the Actions column.

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The Related transactions tab provides additional information related to the original card payment.

Cheque reversals

For Cheque transactions the Reversals tab displays any cheques that were not cleared or were subsequently recalled. The reason code indicates why the payment was not completed, with the most common reason being “Insufficient funds” or “Lost cheque”.

For merchants processing cheques, reversals are found in the same Reversals section under the Risk tab. By default, reversals from the past 30 days are displayed. Additional details about reversals can be viewed by clicking on the View icon in the Actions column.

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Viewing our reversal. The Main information tab gives us the reason code

 Just like for chargebacks, another way to view your reversals is to use the filters in the Transactions area of the Backoffice:

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Filtering all of our transactions for reversals