Chargeback reason codes

Invalid transaction

Expired card

Process error

Incorrect transaction amount

Credit processed as debit

 Transaction processed more than once

Credit not received

Fraudulent transaction (AMD).

Transaction not finalised

Request receipt without confirming sending

Receipt without confirming shipment (illegible)

Amount> Query limit, not authorised

Operation rejected

Non-existent card

Error in sum

Paid by other means

Missing signature

Card print missing

Errors in currency conversion

Dispute of the holder not classified in another CDG

Defective merchandise

Printing of multiple receipts

Card included in the exceptions file

Late submission

Dispute in trans. reserve

Deposit for hosting reservation

Card not present

Cancelled recurring operation

Currency conversion not allowed

Fraud, non-face-to-face environments

Card included in the bulletin

Incorrect card number

Holder does not recognise operation

Transaction currency not entered/ erroneous

Merchandise not initially contracted

Merchandise not received

Services not supplied (US)

Merchandise different from that specified

Merchant without CAE in diesel operation

Car rental. Unjustified charge

Authorisation expired

Credit / debit error in the presentation

Operation not reconciled

Legal regulation / legal dispute

Invalid authorisation code holder

Merchandise not shipped to the address indicated

Counterfeit magnetic card strip

Full resource

 Badly entered electronic card data

Card verification fails

First chargeback it is not in historical file

MDS regulation

Multiple unauthorised transactions

Transaction not recognised by the owner

EMV LAIBILITY SHIFT- Counterfeit

EMV LAIBILITY SHIFT – Card lost/stolen

 Operation CHIP POS Late submission

Exceeds limit (terminal amount limited)

Transaction not allowed

Required document not received in representation

 Doc received in representation illegible

Doc received in representation invalid or incomplete

 Data Ref. Adq invalid doc not received

Exceeds the limit (unauthorised operation)

Data Ref. Adq invalid doc received

Card included in the bulletin

Chargeback dispute in Europe

10.1 EMV Change of Responsibility (falsified)

10.2 EMV Change of card responsibility (Not falsified)

10.3 Fraud - Card present

10.4 Fraud - Card not present

10.5 Visa fraud monitoring program

 11.1 Card included in the black list (Regions)

 11.2 Denied authorisation

 11.3 Not authorised

 12.1 Late submission

 12.2 Incorrect transaction code

 12.3 Incorrect currency

 12.4 Incorrect card number

 12.5 Incorrect amount

 12.6 Process duplicated / Paid by other means

 12.7 Invalid data

13.1 Merchandise / Services not received

13.2 Recurring transaction cancelled

13.3 It is not described or defective (Merchandise and Services)

 13.4 Counterfeit goods

13.5 Unreliable or distorted representation

13.6 Non-processed subscription

13.7 Cancellation / Return of Merchandise Or Services

13.8 Original subscription transaction not accepted

13.9 Cash not dispensed in ATM