Chargeback reason codes

REASON CODE

VISA

MASTERCARD

DESCRIPTION

4501

78

Invalid transaction

4503

73

4835

Expired card

4506

80

Process error

4507

Incorrect transaction amount

4510

4850

Credit processed as debit

4512

82

4834

Transaction processed more than once

4513

85

4860

Credit not received

4514

93

4849

Fraudulent transaction (AMD).

4515

4515

Transaction not finalised

4516

4801

Request receipt without confirming sending

4517

4802

Receipt without confirming shipment (illegible)

4521

72

4808

Amount> Query limit, not authorised

4522

71

4522

Operation rejected

4523

4812

Non-existent card

4524

4831

Error in sum

4525

86

Paid by other means

4526

4837

Missing signature

4527

81

Card print missing

4530

Errors in currency conversion

4531

4854

Dispute of the holder not classified in another CDG

4532

Defective merchandise

4534

Printing of multiple receipts

4535

4807

Card included in the exceptions file

4536

74

4842

Late submission

4537

Dispute in trans. reserve

4538

Deposit for hosting reservation

4540

Card not present

4544

41

4841

Cancelled recurring operation

4545

76

Currency conversion not allowed

4546

83

Fraud, non-face-to-face environments

4547

70

Card included in the bulletin

4549

77

Incorrect card number

4550

4857

Holder does not recognise operation

4551

4846

Transaction currency not entered/ erroneous

4553

Merchandise not initially contracted

4554

90

4855

Merchandise not received

4555

30

4859

Services not supplied (US)

4556

53

4853

Merchandise different from that specified

4557

3

Merchant without CAE in diesel operation

4750

Car rental. Unjustified charge

4751

Authorisation expired

4752

Credit / debit error in the presentation

4753

4809

Operation not reconciled

4754

Legal regulation / legal dispute

4755

Invalid authorisation code holder

4757

Merchandise not shipped to the address indicated

4762

62

4862

Counterfeit magnetic card strip

4763

Full resource

4791

91

Badly entered electronic card data

4798

Card verification fails

4803

4803

First chargeback it is not in historical file

4804

4804

MDS regulation

4857

57

4840

Multiple unauthorised transactions

4863

75

4863

Transaction not recognised by the owner

4870

4870

EMV LAIBILITY SHIFT- Counterfeit

4871

4871

EMV LAIBILITY SHIFT – Card lost /

stolen

4880

4880

Operation CHIP POS Late submission

4896

96

Exceeds limit (terminal amount limited)

4899

4899

Transaction not allowed

4901

Required document not received in representation

4902

Doc received in representation illegible

4903

Doc received in representation invalid or incomplete

4905

Data Ref. Adq invalid doc not received

4908

4847

Exceeds the limit (unauthorised operation)

4918

Data Ref. Adq invalid doc received

4924

Card included in the bulletin

4999

4999

Chargeback dispute in Europe

Category 10 - Condition disputed VISA

Substructure Issuer

PRICE Code Send Dispute

PRICE code

Assigned to the dispute condition

10.1 EMV Change of Responsibility

(falsified)

FRAU

4600

4601

10.2 EMV Change of card responsibility

Not falsified

FRAU

4600

4602

10.3 Fraud - Card present

FRAU

4600

4603

10.4 Fraud - Card not present

FRAU

4600

4604

10.5 Visa fraud monitoring program

FRAU

4600

4605

Category 11 - AUTHORISATION

Condition dispute VISA

Substructure Issuer

PRICE Code Send Dispute

PRICE code

Assigned to the dispute condition

11.1 Card included in the black list (Regions

AUTH

4610

4611

11.2 Denied authorisation

AUTH

4610

4612

11.3 Not authorised

AUTH

4610

4613

Category 12 - PROCESS ERRORS Condition disputed VISA

Substructure Issuer

PRICE Code Send Dispute

PRICE code

Assigned to the dispute condition

12.1 Late submission

LP

4620

4621

12.2 Incorrect transaction code

IT

4620

4622

12.3 Incorrect currency

IC

4620

4623

12.4 Incorrect card number

IAN

4620

4624

12.5 Incorrect amount

IA

4620

4625

12.6 Process duplicated

/ Paid by other means

D ó P

4620

4626

12.7 Invalid data

ID

4620

4627

Category 13 - CLIENT DISPUTES

Condition dispute VISA

Substructure Issuer

PRICE Code Send Dispute

PRICE code

Assigned to the dispute condition

13.1 Merchandise / Services not received

NR

4630

4631

13.2 Recurring transaction cancelled

CR

4630

4632

13.3 It is not described or defective

(Merchandise and Services)

DM y ND

4630

4633

13.4 Counterfeit goods

CM

4630

4634

13.5 Unreliable or distorted representation

M

4630

4635

13.6 Non-processed subscription

CN

4630

4636

13.7 Cancellation / Return of Merchandise

Or Services

CR

4630

4637

13.8 Original subscription transaction

not accepted

OC

4630

4638

13.9 Cash not dispensed in ATM

NR

4630

4639