Results codes (error codes)

Every transaction registered in the Backoffice has a result code (also known as “error code”). These 3-digit codes start at “000”, meaning that the transaction was successful, and afterwards, go up to 9**, describing the specific error that prevented the transaction from going through successfully. These codes are detailed below.

Result/error code	Description

Result/error code	Description
000	Transaction successfully completed. Note: If transaction is “3DS check”, then “000” means the card is enrolled and currently gives us no more info on the rest of the 3DS workflow
001	Declined by issuer
002	Declined by issuer
003	Invalid merchant
004	Invalid card
005	Authorization declined
006	Sequence-generation-number error - diagnostics necessary
007	CVV is mandatory but not set or invalid
012	Invalid Transaction
013	Invalid Amount
014	Invalid card
015	Card Issuer unknown
021	No action taken
030	Format Error
031	Card Issuer not approved
032	Payment expired
033	Card expired
034	Customer limits exceeded
035	Transaction not permitted to cardholder
041	Lost card
043	Pick up card (Stolen card)
051	Insufficient funds
054	Expired card
055	Incorrect PIN (Personal Identification Number)
056	Card not in authorizer's database
057	Card does not match the card of the original transaction; when Refund attempt, Card busy with reservation, balancing, or tip update
058	Terminal ID unknown
061	Card is blocked in local block list
062	Restricted card
064	The transaction amount of the referencing transaction is higher than the transaction amount of the original transaction
065	Soft decline - SCA required
075	PIN entered incorrectly too often
076	Key index not allowed
077	PIN entry necessary
080	Amount no longer available
081	Message-flow error
082	Pre-initialization is not allowed (Terminal blocked)
085	Rejected by Credit Card Institute
089	CRC is incorrect
091	Card issuer temporarily not reachable
092	The card type is not processed by the authorization center
094	Duplicated requests
096	Acquirer system error or malfunction
097	Security breach - MAC check indicates error condition
098	Trace number not sequential
099	Error in PAC encryption detected
102	Contact card issuer
103	The merchant must contact the acquirer
120	Pending result
155	Invalid date or date format
200	Card data error
201	Card data format error
202	Redundant card data
203	Card removed during transaction
204	Card not yet effective
205	Card AUC not handled
206	Missing AIP or AFL in card
207	Card asked to switch interface
208	Card has an invalid entry mode
220	No CVM supported between card and terminal
221	CVM list missing
222	Mobile presentation timeout
223	Wrong Online PIN
224	Online PIN encryption error
223	Offline PIN error
240	Invalid card authentication
241	Missing authentication card data
242	CDA not supported
243	CDA failed
250	Wrong authorization response format
251	Cardholder declined the partial approved
252	Bank unreachable
260	Abort by acceptor
261	Abort during PIN entry
270	Error on Generate AC 1 command
271	Error on Generate AC 2 command
272	Transaction declined after Generate AC 1
273	Transaction declined after Generate AC 2
274	Error during printing
275	Fallback chip
276	Timeout reached or abort from cardholder
277	BIN not found for credit
278	Cancellation verification failed
279	Transaction rejected: attempt to perform refund on an already cancelled transaction
280	Card BIN refused or not allowed
281	Relay attack
282	The transaction is not an accepted debit
283	Transaction to be cancelled not found
284	Error recording transaction
290	Lost connection during transaction processing
291	Lost connection during transaction authorization
292	Lost connection during DCC exchange
293	Lost connection during transaction initialization
294	Silent declined transaction
300	Missing field
301	Length of input parameter exceeds maximum length allowed
302	Request from IP not allowed
303	Request from website URL not allowed
304	Website verification failed, wrong websiteID or password
305	Merchant account is disabled
306	Amount must be a positive integer
307	Invalid card number format
308	Expire year must be a full year e.g. 2008
309	Expire month must be 2 digits e.g. 07
310	Card verification code (CVV) must be 3 or 4 digits
311	Invalid customer IP
312	The transaction with the given ID does not exist or is not related to the given websiteID
313	Operation not allowed for the merchant
315	Unknown field
316	Invalid type for field
317	Request from Common Name not allowed
318	API Constraint Violation
410	Transaction rejected: attempt to capture a non-AUTH transaction
411	Transaction rejected: attempt to capture an unsuccessful AUTH transaction
412	Transaction rejected: attempt to capture an already captured AUTH transaction
413	Transaction rejected: attempt to capture a too large amount
414	Transaction rejected: attempt to capture a cancelled AUTH transaction
415	Transaction rejected: attempt to capture an AUTH transaction associated with a subscription
420	Transaction rejected: attempt to cancel a non-AUTH transaction
421	Transaction rejected: attempt to cancel an unsuccessful AUTH transaction
422	Transaction rejected: attempt to cancel an already cancelled AUTH transaction
423	Transaction rejected: attempt to cancel a captured AUTH transaction
430	Transaction rejected: attempt to perform credit or refund on non-captured transaction
431	Transaction rejected: attempt to perform credit or refund on unsuccessful capture transaction
432	Transaction rejected: attempt to perform refund on an already refunded transaction
433	Transaction rejected: attempt to perform refund with a too large amount
440	Transaction rejected: attempt to rebill a non-captured transaction
441	Transaction rejected: attempt to rebill an unsuccessful capture transaction
442	Transaction rejected: attempt to rebill an invalid referral transaction
460	A refund on Amex can first be done after 24 hours of the original transaction
470	A refund on Todito can only occur within the 24 hours following the original transaction
500	Card is blocked
501	E-mail is blocked
502	Customer IP is blocked
510	Sale call not allowed
512	Authorize call not allowed
514	Capture call not allowed
515	Refund call not allowed
516	Cancel call not allowed
517	Rebill call not allowed
518