PayXpert - User documentation
Home dashboard
The first screen you see when you log into
the Backoffice is the Home dashboard.
In the first part is an immediate statistical look at your activity for the selected time period.
Each widget can be explored in a 2nd-level graphic.
And at the bottom, your most recent and upcoming invoice activity.
The time period you select is remembered for your next log-in.
“Successful transactions” are
all your accepted captures, accepted sales, accepted rebills, and accepted cheque collections
(if applicable).
The Home page interface is also available in Dark mode:
(This is selectable via your profile):
Statistics
Via the homepage we provide the most pertinent performance information in a simple visual manner. How is each graphic calculated and what does it mean?
Success and earnings
Here you have the total value and count of successfully approved payments within the selected time period. This is the clearest indicator of how much business you actually converted at checkout. Comparing this with total attempts highlights lost revenue due to declines or fraud rejections.
In the detailed view, a combined bar and line chart shows the evolution of successful transactions over time:
The “Transactions number” bars indicate how many customers completed a payment successfully.
An increase suggests higher checkout activity or improved acceptance.
A decrease may point to lower traffic, higher declines, or seasonal effects.
Tracking this helps you understand demand and payment performance at a transaction level.
The “Revenue” line shows the total monetary value of successful transactions per time block. This reflects how much revenue was actually captured.
Revenue can decrease even if transactions stay stable, indicating smaller basket sizes.
Revenue can increase faster than transaction count, showing higher‑value purchases.
How to read this graph together? Looking at transaction count and revenue together helps you identify:
Changes in average basket value
Whether growth is driven by more customers or higher spending per customer
Periods where transaction volume and revenue move differently, signaling pricing, promotion, or customer behavior changes
Operational insight - this graph helps you:
Monitor business performance trends over time
Spot sudden drops that may indicate checkout or acceptance issues
Understand the impact of campaigns, seasonality, or market changes on actual converted sales
Payment acceptance
The donut graphic shows you the acceptance rate of attempted transactions for the whole selected time period.
The detailed view shows how your payment acceptance rate has evolved over time. Each point represents the percentage of payment attempts that were successfully approved in a given month.
A higher acceptance rate means more customers are completing payments without issues. Drops in acceptance can indicate increased issuer declines, routing problems, or risk rules that may be too restrictive.
Tracking this trend helps you quickly spot periods where checkout performance deteriorates and assess whether changes in traffic, fraud controls, or payment configuration are impacting conversions.
This shows how efficiently payments are being accepted by issuers and your risk rules.
A lower rate means more customers fail to pay, which directly impacts revenue.
Basket
The basket graphic shows you the average transaction amounts on the data points; over the amount of transactions (that enter into the data calculation) the average transaction would have this amount.
Your “basket” is calculated as such: Total processed volume ÷ number of successful transactions.
The detailed graph shows how your average basket value changes over time. Each point represents the average amount spent per successful transaction during the selected period.
An increase means customers are spending more per purchase, often driven by pricing changes, promotions, or product mix. A decrease may indicate discounting, lower‑value items, or changing buying behavior.
Tracking this helps you understand how revenue is driven beyond just transaction volume, reflecting customer purchasing behavior. Changes can indicate pricing effects, promotions, or shifts in product mix.
Refunds, chargebacks, frauds
The remaining graphs show your total numbers and proportions of refunds, chargebacks and fraud alerts.
- 1 Refunds
- 2 Chargebacks
- 3 Frauds
rate: the proportion of refunds, chargebacks or frauds
out of the total transactions considerednumber: the number of refunds, chargbacks or frauds
that occurred
Refunds
The refund rate is calculated as: Number of refunded transactions ÷ number of successful transactions.
A rising refund rate may point to customer dissatisfaction, fulfillment issues, or unclear product descriptions, impacting operational costs and cash flow.
However, it is important to perform a refund when necessary before a transaction can turn into a chargeback.
Chargebacks
The chargeback rate is calculated as: Chargebacks ÷ successful transactions.
This is a critical risk metric. High chargeback rates can lead to card‑scheme fines, monitoring programs, or account restrictions.
This graph shows how your chargeback activity evolves over time. The bars represent the number of chargebacks, while the line shows the chargeback rate as a percentage of successful transactions.
An increase indicates more customers are disputing payments, which can raise costs and risk exposure. A decrease suggests improved transaction quality, fraud prevention, or customer satisfaction.
Monitoring this trend helps you stay within card‑scheme thresholds and quickly identify periods of higher chargeback risk.
Frauds
Fraud rate = Transactions identified as fraudulent (blocked or confirmed) ÷ total transactions.
The detailed graph shows how fraud activity changes over time. The bars represent the number of fraud-identified transactions, the line representing the fraud rate’s evolution over time.
Monitoring this trend helps you balance fraud protection with payment acceptance and quickly detect abnormal spikes to see if fraud activity is increasing.
Accounting
The Accounting area shows an abbreviated list of your latest invoices. The columns in the table tell you general info about the invoice. You can click the blue links to go to a specific invoice for full details.
Advanced dashboard
There is also an Advanced dashboard available, which adds powerful functionality, and includes even more data and deeper analysis. Please talk to your representative if you are interested in knowing more about one of the best dashboards in the industry.