Dematerialization options

The dematerialization functionality of the customer ticket for an electronic payment terminal meets legal and environmental requirements by offering a digital alternative to the systematic printing of bank card tickets. In accordance with Law No. 2020-105 of February 10, 2020 relating to the fight against waste and the circular economy (AGEC), and in force since August 1, 2023, the printing of bank card tickets becomes optional, unless expressly requested by the customer.

As part of this dematerialization functionality, several key elements must be taken into account:

Printing option on customer request: When the customer makes a payment by card, the printing of the CB ticket is done only at the express request of the customer. CB tickets will no longer be automatically printed by the merchant.

Exceptions: Some cases still require the systematic delivery of a bank card ticket, such as canceled or refused payment transactions, pre-authorizations, refund transactions on the card, and payment transactions made via an alternative payment method (APM).

Possibility to print a duplicate copy: If the customer changes their mind after refusing to print the ticket, it is possible to print a duplicate of the ticket from the last transaction. Refer to https://payxpert-helpcentre.atlassian.net/wiki/spaces/docs/pages/638911753 for more info,

Remote configuration of POS terminals: Merchants can request for PayXpert to remotely configure their POS terminals with regard to ticket printing. They can choose for printing to be systematic for each payment, not done at all, or for the choice to be offered for each transaction.

Printing settings that you can control: It is also possible, of course, for you to adjust your printing settings on an individual POS device.

Devices without printers do not offer printing in the app, which recognizes that characteristic of the device.

Dematerialization of the customer ticket

The PayXpert solution offers several options for dematerializing the CB ticket in order to offer more choices to merchants and customers. In addition to traditional ticket printing, merchants can opt for the following alternatives:

Sending by email: This option allows the ticket to be sent to the customer by email rather than printing it on paper. After the authorization process, the customer can choose to receive the ticket by email, which allows them to view it later on their electronic device.

Scanning a QR code: Another modern and faster alternative is scanning a QR code. At the end of the transaction, a QR code is generated, which the customer can scan using their smartphone to obtain an electronic version of the CB ticket.

Virtual receipt: It is also possible for the customer to view a virtual rendition of the “printed” ticket at the end of the in-store transaction:

How is it enabled? Activation of these options is optional and is done at the request of the merchant. In addition, these features can be configured remotely, which allows merchants to activate or deactivate them according to their preferences and the needs of their customers.

If you are a Partner see Personalization of PayXpress | Demat configuration for more info.

Dematerialization behavior can also be controlled through the Concert protocol or even from Intent call.

Concert: send demat instructions from your cash register device, as tags. See Concert V3 | [inlineExtension]Tag CK Ticket on cash register side.

Intent: see SUNMI SDK Inbuilt Printer.