PayXpert - User documentation
Centralized transaction platform
PayXpert offers a central multi-channel and multi-store platform dedicated to transaction management. The Backoffice, integrated fully with our payment gateway, offers a multitude of features allowing merchants to efficiently manage their financial operations and their commercial activity.
Multi-store settings
Thanks to this feature, merchants can open several merchant sites/stores if they wish, under the same account. This flexibility allows merchants to manage several aspects of their activity separately, without interfering with each other.
Multi-bank / Multi-Acquirer
The PayXpress solution offers a variety of payment terminals compatible with traditional cards such as CB, Visa and Mastercard, and with different acquirers, including Société Générale, BNP Paribas, and La Banque Postale/Ezyness.
Certified FRV6 on the French market, PayXpress also offers the flexibility to connect the payment terminal to the bank of your choice.
In addition, thanks to its PayXpert Spain payment institution license, it allows the acquisition of alternative payment methods such as WeChat Pay and Alipay.
Thus, each of our merchants benefit from total freedom in the choice of their banks and acquirers for each of their managed sites, offering remarkable flexibility and adaptability to your specific payment needs.
Remote activation of payment methods
The addition/deployment of a new payment method does not require any physical intervention but is carried out remotely via the centralized platform. This operation can be carried out in a synchronized manner on all terminals in your fleet, thus offering a homogeneous and fluid experience for you and your customers.
The activation of new payment methods is only carried out by PayXpert teams in order to prevent any errors/issues on the part of the merchant or the maintainer.
Payment options available for a terminal; Payment methods.
Dashboard and Reporting
PayXpert has developed a sophisticated Business Intelligence tool to provide users with consolidated views of the activity of their businesses. This dashboard provides access to detailed statistics on overall turnover, activity, conversion rates, and much more, thus offering merchants a clear and in-depth vision of their commercial performance.
When you connects to this portal, you have a synthetic view of your activity (distribution of customers by country, by day, evolution of the volume of transactions).
See The Advanced dashboard for more info.
Transaction History
The platform allows merchants to consult the history of their transactions, regardless of the payment method used. Thanks to an omnichannel and multi-store view, merchants can access this data in a centralized and secure manner. It should be noted that card numbers are never displayed in clear text in these records, being systematically tokenized to guarantee the security of transactions.
To learn more about viewing transactions in the Back office interface, see Transactions.
Remote in-store refunds and tickets
Whether you’re in-store or at the computer, if a customer needs a refund, you can do it from the centralized platform just after accessing the transaction. Your refund and your original transaction will be associated when viewing one or the other.
You can also access the ticket “printout” from the terminal even if it was never printed.
Duplicate tickets in the Backoffice
With this feature, all your payment tickets are centralized and digitized in the Central Backoffice. You can directly view and download a given ticket generated by your POS devices there.
The payment receipt serves as proof of the transaction between you and your customer. In the event of a dispute or request from the issuer or acquirer for proof of a transaction, you can easily access the payment ticket through the Backoffice, eliminating the need to locate physical copies.
You can reduce transaction time and enhance the customer experience by no longer needing to print your merchant tickets.
If you misplace a printed ticket, you can quickly retrieve it remotely through the Central Backoffice.
Both customer and merchant tickets are available for download in PDF format for debit, credit, and cancellation transactions. For instructions, see How to print a ticket from a transaction made on a POS terminal.
In the case of offline or degraded transactions, the payment ticket will be available in Central once the internet connection has been restored. For security reasons, the customer’s PAN is always masked on the merchant’s ticket.
Payment tickets are stored for a period of 13 months in accordance with payment regulations.
Pay by link
Sending a payment link to your customers is possible via the web portal. See Qu'est-ce que le « Paiement par lien » et comment l'utiliser ? and Virtual terminals (MOTO).
Remote collection (remittance)
Thanks to our centralized transaction management, you no longer need to go around to all your POS terminals to collect remote collection tickets or launch manual remote collection calls. This centralized management allows you to monitor and manage all your transactions from the PayXpert Backoffice. All payment data is automatically recorded and synchronized in real time there, thus eliminating the need to manually collect payment remittance tickets from each terminal.
As a result, no remote collection tickets can be printed on the POS device, but you can see the collected transactions in the Backoffice:
Remote collection (payment remittance) of the transactions performed on your POS terminals is triggered automatically by PayXpert (in batch mode) every night between 10 pm and midnight.
For more information, see Remittance-file collection - Web portal.