My payment terminal is no longer accepting payments, what should I do?

Ensure that the device is connected to a 4G and/or Wi-Fi network with active internet access:

1. Press the circular button located at the bottom of the screen to exit the PayXpress application.
   
   

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2. From the POS terminal's home screen, swipe up to access the pre-installed applications, then find the "POS Steward" application (in this example, it is in “Tools”):
   
   

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3. This is the home screen of the POS Steward application. Tap the “Network” button to enter the network test screens.
   
   

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4. Tap the “Start test” button.
   
   

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5. If the internet connection is working correctly, you will see that all indicators are green and that the download and upload speeds displayed on the screen are satisfactory.
   
   

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6. If the internet connection is not working properly, the "Internet Connectivity" fields will appear with red symbols :
   
   

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If the problem persists, please contact Support.