My payment terminal is no longer accepting payments, what should I do?

Check your network connection:

Make sure your terminal is connected to a 4G and/or Wi-Fi network with active internet access and good coverage. A weak signal can result in very slow speeds or frequent disconnections.

1. Press the circular button located at the bottom of the screen to exit the PayXpress application.
   
   

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2. From the POS terminal's home screen, swipe up to access the pre-installed applications, then find the "POS Steward" application (in this example, it is in “Tools”):
   
   

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3. This is the home screen of the POS Steward application. Tap the “Network” button to enter the network test screens.
   
   

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4. Tap the “Start test” button.
   
   

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5. If the internet connection is working correctly, you will see that all indicators are green and that the download and upload speeds displayed on the screen are satisfactory.
   
   

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6. If the internet connection is not working properly, the "Internet Connectivity" fields will appear with red symbols :
   
   

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How to test if the Wi-Fi signal is reliable:

1. Click on the Signal intensity test tab and start the test:
   
   

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2. If the signal test indicates Good or Moderate, the connection is working properly:
   
   

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3. If the signal indicates Poor, N/A, or if the strength is between -80 dBm and -90 dBm, the quality of service is insufficient for reliable operation.

What to do if the Wi-Fi signal is weak?

• Move the device closer to the internet router and reduce any obstructions.

• Disable Wi-Fi and test the connection using the 4G SIM card (if available).

If the problem persists, please contact Support.