Códigos de motivo de Contracargo

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Códigos de motivo de Contracargo

Cada contracargo viene con un código numérico que identifica el motivo del contracargo. Aquí hay una lista consolidada de los códigos que se ven con más frecuencia en el Backoffice de PayXpert..

Visa nacional, MasterCard nacional e internacional

CÓDIGO DE MOTIVO

VISA

MASTERCARD

DESCRIPCIÓN

4501

78

 

Invalid transaction

4503

73

4835

Expired card

4506

80

 

Process error

4507

 

 

Incorrect transaction amount

4510

 

4850

Credit processed as debit

 4512

 82

 4834

 Transaction processed more than once

4513

85

4860

Credit not received

4514

93

4849

Fraudulent transaction (AMD).

4515

 

4515

Transaction not finalised

4516

 

4801

Request receipt without confirming sending

4517

 

4802

Receipt without confirming shipment (illegible)

4521

72

4808

Amount> Query limit, not authorised

4522

71

4522

Operation rejected

4523

 

4812

Non-existent card

4524

 

4831

Error in sum

4525

86

 

Paid by other means

4526

 

4837

Missing signature

4527

81

 

Card print missing

4530

 

 

Errors in currency conversion

4531

 

4854

Dispute of the holder not classified in another CDG

4532

 

 

Defective merchandise

4534

 

 

Printing of multiple receipts

4535

 

4807

Card included in the exceptions file

4536

74

4842

Late submission

4537

 

 

Dispute in trans. reserve

4538

 

 

Deposit for hosting reservation

4540

 

 

Card not present

4544

41

4841

Cancelled recurring operation

4545

76

 

Currency conversion not allowed

4546

83

 

Fraud, non-face-to-face environments

4547

70

 

Card included in the bulletin

4549

77

 

Incorrect card number

4550

 

4857

Holder does not recognise operation

4551

 

4846

Transaction currency not entered/ erroneous

4553

 

 

Merchandise not initially contracted

4554

90

4855

Merchandise not received

4555

30

4859

Services not supplied (US)

4556

53

4853

Merchandise different from that specified

 4557

 3

 

Merchant without CAE in diesel operation

4750

 

 

Car rental. Unjustified charge

4751

 

 

Authorisation expired

4752

 

 

Credit / debit error in the presentation

4753

 

4809

Operation not reconciled

4754

 

 

Legal regulation / legal dispute

4755

 

 

Invalid authorisation code holder

 4757

 

 

Merchandise not shipped to the address indicated

4762

62

4862

Counterfeit magnetic card strip

4763

 

 

Full resource

 4791

 91

 

 Badly entered electronic card data

4798

 

 

Card verification fails

4803

 

4803

First chargeback it is not in historical file

4804

 

4804

MDS regulation

4857

57

4840

Multiple unauthorised transactions

4863

75

4863

Transaction not recognised by the owner

4870

 

4870

EMV LAIBILITY SHIFT- Counterfeit

 4871

 

 4871

EMV LAIBILITY SHIFT – Card lost / stolen

 4880

 

 4880

 Operation CHIP POS Late submission

 4896

 96

 

Exceeds limit (terminal amount limited)

4899

 

4899

Transaction not allowed

 4901

 

 

Required document not received in representation

 4902

 

 

 Doc received in representation illegible

 4903

 

 

Doc received in representation invalid or incomplete

 4905

 

 

 Data Ref. Adq invalid doc not received

 4908

 

 4847

Exceeds the limit (unauthorised operation)

4918

 

 

Data Ref. Adq invalid doc received

4924

 

 

Card included in the bulletin

4999

 

4999

Chargeback dispute in Europe


International Visa

Category 10
Condition disputed VISA

Substructure Issuer

PRICE Code Send Dispute

PRICE code
Assigned to the dispute condition

10.1 EMV Change of Responsibility

(falsified)

 FRAU

 4600

 4601

10.2 EMV Change of card responsibility

Not falsified

 FRAU

 4600

 4602

10.3 Fraud - Card present

FRAU

4600

4603

10.4 Fraud - Card not present

 FRAU

 4600

 4604

10.5 Visa fraud monitoring program

 FRAU

 4600

 4605

 

 Category 11 - AUTHORISATION
Condition dispute VISA

 Substructure Issuer

PRICE Code Send Dispute

 PRICE codeAssigned to the dispute condition

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