If a debit transaction has already been collected by your bank (this happens overnight), then you will not be able to cancel it. You can, however, perform a refund your customer the same amount.
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You can also perform a partial partially refund your customer, if desired. |
PayXpress
Refunding money to the cardholder is easy. To perform a refund in PayXpress, tap the options button and select “Refund”. Enter in the amount you want to refund. Tap “Validate”. The customer must then present his or her card.
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Then we process the transaction. Your bank will receive the transaction when the day’s transactions are collected overnight. Usually, your shopper will have the refunded money in his or her account the next day.
PayXpress+
In PayXpress+, giving a customer a refund or partial refund is done through the Refund button. Enter in the amount you want to refund and tap “Validate”. Then the customer must present his or her card.
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Then we process the transactionThe following workflow describes how to refund a merchant for a debit transaction after it has been collected by your bank. This usually means after the day of the original transaction. If using the POS device to credit the cardholder, he or she needs to be present. (To perform a refund from our Backoffice, see How to refund a transaction. In this situation your shopper does not need to be present.) In both cases, you can return to your shopper the amount that you desire.
On the terminal’s home screen, tap the PayXpress
icon to start the credit operation.
By default, the debit screen is shown. But you want to refund your customer, so tap the Debit
button, then Refund:
The Refund screen should now be shown. Enter the amount you wish to refund in cents. For example, enter 150 for 1.50 EUR. Then tap Validate
:
The following screen appears. It is possible to read various types of cards:
Contactless: the customer is invited to present his card or any card emulation (telephone, connected watch, etc.) to the target. The terminal will detect it via NFC (near field communication).
Contact: the customer is asked to insert his card into the chip card reader. The card must be left inside the reader until the end of the transaction.
Tap the Validate
button to confirm the credit operation. Conversely, tap the Cancel button to abandon the current credit:
Please note that you could be asked for your 6-digit Merchant PIN at this time, if configured. This extra security feature is detailed here.
The refund is made and recorded in our centralized electronic payment platform. The “Approved” screen is displayed for 1 second before displaying the printing message.
The terminal automatically prints the customer’s copy of the refund ticket.
If the customer had inserted his or her card in the contact reader, then at this point the terminal asks them to remove their card:
The terminal automatically prints your merchant copy of the refund ticket:
The refund is complete. Your bank will receive the transaction when the day’s transactions are collected overnight. Usually, your shopper will have the refunded credited money in his or her account the next day.
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A refund performed on a POS device will appear in Central as the operation type “credit.” As it is a separate transaction, the “credit” will not be related to the original debit transaction (it will not appear in the Related transactions tab). |