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Now let’s take a look at the exceptions to this normal workflow, and the other possible Invoice statuses you may see.
“State” of invoice | What it means | Actions to take |
|---|---|---|
Paid  | Normal workflow described above. You have already been credited with the “Total to receive” | None |
Waiting for accountant payment  | The invoice is awaiting action from our accountants. You will be paid on or before the due date of the invoice | None |
Waiting for customer payment  | The invoice reflects a negative balance. In other words, for this recurring period, there have been more costs than earnings. This can happen when you have experienced a lot of chargebacks, for example | Pay the amount due on the invoice |
Blocked for payment  | The invoice is being reviewed by PayXpert | None |
Blocked for review  | We are reviewing the invoice at the moment and will inform you if any action is required | None |
Blocked due to missing information  | We are not able to process the invoice because information is missing on your end. For example, we might be missing your bank account number | Please provide us with the information requested by our representative so that we can process the invoice for you |
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