When talking about transactions, we must consider both the type of transaction and the operation that was performed. There are credit card transactions, for example, but also other types, like alternative payment transactions (if configured), like WeChat and Alipay transactions, and bank transfers. One type of transaction actually works the other way (money flows from you to the customer): this is called a chargeback. As for operations, they don’t always involve the flow of money. Below is a list of operations that you could see, and what they mean.
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Click on the View 🔍 button in the last column to view more detailed information on that specific transaction.
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Tip: Click the PDF icon to the right of the View 🔍 icon to |
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The Operations tab is only visible if a transaction was successful; here, you can make a refund if needed. The Blacklist tab gives you the option to block any future transactions that this shopper may try to make. The Issues tab allows you to link the individual transaction to an existing Support ticket. See See the related articles at the bottom of this page for instructions in each case.
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The Features tab shows which PayXpert product was used in conjunction with the Originator to perform the transaction:
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