This page is useful for merchants who are not able to access the Backoffice because their password is wrong, or their user is disabled, or they have not configured or have lost their 2FA (two factor authentication) device.
Possible causes
Possible causes are that you are entering your password wrong, or your user is temporarily disabled, or you have not yet configured 2FA.
Users often get automatically disabled because of a lack of accesses in the past month, or by entering their password wrong too many times.
It is mandatory to register and use an authentication device. See https://support.payxpert.com/hc/en-gb/articles/20393758188061-Guide-on-Two-Factor-Authentication-2FA-to-access-Payxpert-s-Back-Office .
Regenerating password
You can regenerate your password by yourself in the Login page of the Backoffice:
Input your username in the respective field:
Click the “Forgot your password?” button. This will trigger the generation of a new password for your username, and you will receive it via email.
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